Store Policies

Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Faster shipping is available on some items. Please call or email us for more information.

It is recommended that you ship to your billing address. Due to ever increasing credit card fraud, if you choose to ship to an address different than your credit card billing address, your order will be delayed while we verify your information. This can delay your order from one to five business days. Ask your credit card company to add your alternate address to your account so that we can verify the address with them. We will also need a daytime phone number where we will call to verify your order if we are asked to ship to an address other than your billing address.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

The following shipping options are available: (all "days" refer to business days and exclude holidays and weekends)

Ground Shipping: 2 - 3 day order processing plus 2 - 5 days in transit, depending on where you live.
Expedited Ground Shipping: 1 day order processing plus 2 - 5 days in transit, depending on where you live.
Expedited 2nd Day Shipping: 1 day order processing plus 2 days in transit.
Expedited Next Day Shipping: 1 day order processing plus 1 day in transit.

Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@outdoor-gear-online.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Some items which are shipped directly from the manufacturer must be returned to the manufacturer. You will be charged a "restocking fee" (waived for defective or damaged items) of 25% to 35% depending upon whether your items was shipped directly from our warehouse or was drop-shipped. Restocking fees must be deducted from your refund. We will notify you of this when you request an RA number.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

If you refuse delivery of an order, the carrier will return the order to us or to our drop-shipper. In this case, your items ends up being returned without an RA number. There is a processing fee of $40 for this type of return plus a re-stocking fee which varies from 25% to 35% of your order total, depending on the origin of your item(s). These fees will be deducted from your payment and the balance will be refunded. Shipping fees are not refundable in this situation.

If you have any questions about our store policies, please contact us prior to placing your order.