Why choose Outdoor-Gear-Online?

If it hasn't happened to you before, it likely will in the future. You know the story. You place an order on-line, and then there's a problem. Maybe the item was out of stock. Maybe the order didn't get processed promptly. Maybe they lost your order completely. The bottom line is that it ended up being a hassle. Maybe you saved a couple of bucks, but was it worth it?

Well . . . We have had these things happen to us and didn't like it. At Outdoor-Gear-Online we have established a World Class Customer Support policy to make sure you NEVER have these problems when you order from us!

Our Solution:
1. Your very own personal Customer Service Representative.
2. Customer Service available via email or phone.
3. 24/7 Order status available on-line.

Your Personal Customer Service Representative!

When you place your order, it is assigned to one of our representatives who will personally follow it through the entire process and insure that there aren't any slip-ups. Our CS Rep will:

1. Insure that your order and payment was processed properly by our on-line system and that your personal data, including credit card information, is properly secured.

2. Make sure your items are pulled and packaged on-time.

3. Verify that your package is shipped and forward tracking information to you via email.

4. Track your package after shipment and make sure it actually reaches you - Our job isn't done until your products are in your hands!

If there is any problem or concern, our representative will contact you by email or phone. You will know exactly what is happening with your order and what steps we are taking to insure that your order is delivered to you quickly and accurately!

Thanks so much for taking the time to visit our store. We really do appreciate your business!

Joel Moore
Founder & President